- Please ensure you collect all balances and pay by the due date (3 weeks after your party) to ensure all guests products are ordered and your Consultant can be paid.
- Host free gift is not redeemable for cash, is valued between $10 and $30 are randomly selected and will be sent with your order.
- Please contact us if you are not sure about the terms for any special offers.
- Under no circumstances can purchases be refunded to any person if a host has received benefits from those sales. Please make this clear to your guests.
- Every effort will be made to have orders delivered as soon as possible but supplier delays are out of our control and refunds will NOT be given, however credit notes will be considered at discretion of management.
- In the unlikely event you need to return a product you must contact Head Office to obtain a return authorisation, products will not be accepted without an authority number.
- Free spending money, vouchers or credit notes can not be used to purchase half price items, specials, specialised lingerie, or special orders.
Deposits and Cancellations:
- A 30% deposit is required on all orders.
- If for whatever reason an order is cancelled a 30% processing is charged.
- Any item being returned MUST have authorisation from Head Office and return postage costs are the responsibility of the customer unless the item is found after inspection, to have a manufacturing defect.
- A 30% deposit (non refundable restocking fee) is required on all Catalogue Lingerie, and special orders.
- Exchanges on these products will be considered only on the same item in a different size at discretion of management.
- Credit Card Payments will be processed when received by Head Office.
- If a credit card is declined the customers balance will be added to your invoice.
Postage and Handling Options:
- Guests have a choice of $8 or $14 P&H. ($10 or $14 interstate)
- $8 P&H: Orders will be posted direct to the Host, for collection by the guest.
- $14 P&H orders will be posted direct to the customer.
- $14 P&H MUST be paid if Catalogue Lingerie, or Special orders are placed.
- All orders are security sealed and only the customers name will appear on the order.
- No responsibility can be taken for orders once posted.
- PLEASE NOTE: If $8 P&H is paid items will not be sent until all guests have paid in full.
- Quiver recommends payment in full and $14 direct P&H. Postage for the Host is FREE (providing the party is qualifying ie $500 and over).
- All lingerie is quality inspected by our staff, security sealed and signed by the staff member before dispatch.
- If a product is not in stock a backorder letter will be sent to those customers checking the details we have for them are correct and when in-stock, their products will be posted direct to the address we have for them.
After Party Payment Options:
- After your party you (The Host) will be sent an invoice with balances due from guests and yourself.
- Your balance will be less any vouchers you are entitled to and any deposit you have paid.
- Your guest’s balance will be less any deposits paid.
- The total you have may vary to that on your official invoice if guests have cancelled part or whole orders or in some cases human error in adding up by your consultant in the hectic atmosphere of ordering time at the party or if a credit card has failed to process.
- If for whatever reason a whole or part order is cancelled this will affect your benefits and will result in the total on your personal balance and the total invoice changing.
- In this case you MUST contact us to have your party re-calculated and an updated balance given to you.
- A party is unable to be sent until all balances have been paid in full.
- Customers who have paid in full and have paid $11 postage can have their orders posted direct as soon as their order is packed.
- A Host can not receive their order until all balances have been paid by all guests.
- Only ONE PAYMENT can be accepted and MUST be the total on your invoice or an amended total given to you by Head Office accounts department.
- Delayed delivery will occur if this procedure is not followed.
- Extensions can be arranged if we are contacted and an extension is requested.
- Parties will be cancelled and processing fees will be charged to guests if no contact has been made and payment is more than 2 weeks over due.
- All payments are the responsibility of the Host/ess.
- No payments are recognised until confirmation of receipt by Head Office.
- All monies given to the host are their responsibility until paid to Quiver / Smart Femme
- Promotions for on time payment will be void if extensions are given.
- All Products offered for sale, Catalogue Items and any other Prices quoted including postage costs, Terms and Conditions, Hostess benefits and or gifts, colours, sizes, shapes and designs are subject to change and or vary without notice.
- Recipes contained in this information booklet including cocktails are for entertainment suggestions only and Quiver/Smart Femme will accept no responsibility for people making these in their own homes.
- Alcohol can not be given to any person under the age of 18 years.
- Products are Adult in nature and are sold as novelties only.